Contact
Book A DEMO

Service Privacy Policy

Birdseye Privacy Policy

Birdseye Security Inc. and its affiliated entities (“Birdseye” or “we” or “our”) recognizes that your privacy is important. Birdseye does not rent, sell, or trade your personal information and data to anyone. This Privacy Policy describes the information we collect, how we collect it, and how we use and share it in connection with Birdseye’s website (“Website”), software (“Software”), service offerings (“Services”), and cameras used to provide services to customers (“Authorized Cameras”) and mobile devices (collectively “Devices”). This Privacy Policy also describes Birdseye’s information processing activities on behalf of third parties and your choices regarding use, access, and correction of your personal information.

Who We Are

Birdseye is one of the leading providers of remote monitoring and operations management solutions in North America. 

Our Maximum Telepresence Approach™ combines intelligent use of technology with professionally trained remote agents to detect and deter potential theft, vandalism, accidents, or other incidents for our clients. 

How Our Solution Works

Birdseye is a software/hardware solution that utilizes existing or newly installed security cameras and IT assets, ensuring no Birdseye code is installed in the customer network. Instead, both new and existing systems are transferred to Birdseye’s network where the Birdseye platform combines intelligent use of technology with professionally trained remote agents to detect and deter potential theft, vandalism, accidents, or other incidents for our clients. 

All communication occurs through pre-existing and approved software channels. Birdseye communicates with the installed security cameras using the highest level of security supported by each platform, including provider-specific authentication, as well as encrypted Virtual Private Networks (VPN). In all cases, Birdseye uses unique authentication for each customer.

The Birdseye platform stores no video or images unless an object of interest is detected. All other video received by the system is processed but not stored. When an object of interest is identified, images are stored to support sending high-quality alerts. Importantly, Birdseye does not perform facial recognition or any other type of analysis of humans present in a video feed.

Birdseye uses Amazon Web Services (AWS) to host its AI engine. These platforms are trusted by global organizations in the industry and market best-in-class cybersecurity processes and teams.

NOTE: PRIVACY LAWS IN YOUR STATE MAY IMPOSE CERTAIN OBLIGATIONS ON YOU AND YOUR USE OF SECURITY CAMERA OR OTHER CAMERA-ENABLED PRODUCTS. YOU (NOT BIRDSEYE) ARE SOLELY RESPONSIBLE FOR ENSURING THAT YOU COMPLY WITH ANY APPLICABLE LAWS WHEN YOU USE SUCH CAMERA-ENABLED PRODUCTS. FOR EXAMPLE, YOU MAY BE REQUIRED TO DISPLAY A NOTICE THAT ALERTS VISITORS THAT YOU ARE USING A SECURITY CAMERA OR OTHER CAMERA-ENABLED PRODUCTS THAT ARE RECORDING AUDIO AND VIDEO. PLEASE ALSO CONSIDER THAT RECORDING AND SHARING OF VIDEO THAT INVOLVES OTHER PEOPLE MAY AFFECT THEIR PRIVACY RIGHTS.

Information Birdseye Collects

Your personal and non-personal information is collected in various ways in connection with our Website(s), Software, Services, and your Devices. In many cases, you give information directly to us. For example, you may be required to provide us personal information when:

  • Registering for the Services or creating an account with us;
  • Activating our Software on your Devices;
  • Signing up for special offers from Birdseye and selected third parties;
  • Submitting a paper form or transmitting information to us online or via telephone;
  • Receiving our Services, including talking with sales representatives, service technicians, and customer service and monitoring centers (some of which may be recorded to ensure Service quality and to maintain an accurate record of our communications with you); and
  • Visiting and interacting with our Website(s).

We may also collect your information using cookies or similar technologies to analyze trends, administer our Websites, track users’ movements around our Websites, and to gather demographic information about our users as a whole, for example:

  • Mobile Application: We may collect information such as registration and activation information from our mobile application(s) associated with our Services and your Devices.
  • Device Data: We may collect various types of data and event information from your Authorized Cameras by using its image sensory features that it may contain.
  • Cookies: We may receive and store certain information about your browsing preferences by using Birdseye and third-party cookies. Cookies are small text files placed on your computer to customize your experience.
  • Web Beacons: We may collect information about your browsing activities by using web beacons. Web beacons are transparent graphic pixels that are placed on web pages that enable us or a third party to track your actions on our website(s) and deliver interest-based advertisements.
  • Local Stored Objects: We may store information about your browsing activities through locally stored objects by using technologies such as “Flash cookies” and HTML5 (“LSOs”). LSOs track your actions and store information about your preferences and can be used by third-party partners to deliver interest-based advertisements.
  • Social Media Features: Our website(s) include social media features that may collect your IP address of the page you are visiting and may set a cookie to enable the feature to function properly. These features are either hosted by a third party or hosted directly by us.
  • Log Files: We gather certain information automatically and store it in log files. This information may include IP addresses, browser type, ISP, referring/exit pages, operating system, date/time stamp, and/or clickstream data.
  • Software: When you use our Software and use our Services, we may automatically collect information on the type of events, VMS, and mobile device you use, operating system version, and the unique device identifier (UDID). We collect your location-based information as part of our Services to identify your location for dispatching or sharing with emergency service providers. We will only share this information with third-party services for the sole purpose of providing you our Services.

The types of information collected by Birdseye is as follows: 

  • When you use our Website(s), Software, Service(s), and your Device(s), you may be asked to provide personal information such as:
    • Name and/or business name
    • Home address and/or business address
    • Home, business, and/or mobile telephone number
    • Email address
  • Our Software or Service(s) may collect additional information such as:
    • Audio, video, and still-image recordings from Authorized Cameras
    • Motion detection, accelerometer activity, and climate conditions surrounding your Authorized Cameras
    • Monitoring event information on Authorized Cameras

How Birdseye Uses Your Information

We may use the personal and non-personal information you provide us or that we collect in one or more ways, including:

  • Setting up your Services, including establishing your Birdseye account and business profile;
  • Providing you our Services, including sending alert notifications about security events;
  • Processing payments for our Services;
  • Contacting you regarding our Services and responding to your inquiries and comments;
  • Enhancing, improving, or modifying our Website and Services;
  • Securing, optimizing and customizing your experience on the Website;
  • Discharging, and in compliance with, our contractual obligations to you;
  • Developing new Software and Services;
  • Providing marketing and promotional materials;
  • Complying with any legal obligations that apply to us;
  • Administering and evaluating any employment application submitted to us and complying with legal obligations we have in relation to such application; 
  • Customer retention, feedback, and reactivation programs; and
  • Engaging in lead generation activities.

If you submit any information to us relating to another person, you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Policy. We will only use that information for the specific reason for which it was provided to us.

How Birdseye Shares Your Information

Birdseye may share your information in the following ways:

  • Third Party Providers: We do not sell your information to third parties for their own marketing purposes. We may share your information with partners and service providers to provide some of our Services and to complete our business purposes as described above. Before we share personal information, we enter into written agreements with the business partners which contain data protection terms that safeguard your data. These companies may use your personal information only as necessary to provide these services to us, except as otherwise authorized by you for another purpose. We will also enable you to revoke any such authorization in a manner equivalent to that by which you provided it or by otherwise contacting us as provided below, if you no longer want us to share your personal information for such purpose.
  • Emergency Services: To provide our Services, we will share your information with persons designated in your contact list and third-party service providers including, but not limited to alarm monitoring service providers, police departments, fire departments, and emergency medical services, only if you authorize us to do so. However, when applicable, some information may also be shared with emergency services and responders to comply with legal obligations, in response to subpoenas, court orders, or other legal processes, and/or to establish, protect, or exercise our legal rights and property.
  • Mergers, Acquisitions, and Asset Sales: If Birdseye is involved in a merger, acquisition, or sale of all or a portion of its assets, your personal information may be disclosed to third parties involved in such transactions as reasonably necessary for the purpose of providing our Services.

How Birdseye Protects Your Information

We have put in place technical, organizational, and physical measures designed to protect your personal information from unauthorized access, use, or disclosure. We use industry-standard encryption technologies when receiving or transferring sensitive data. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

How Long Does Birdseye Keep Your Information

Birdseye generally retains your information for as long as you have a business relationship with us and then for a time period thereafter in accordance with Birdseye’s Data Retention and Destruction Policy, unless we are required to delete or anonymize it sooner. In some cases, we may be required to retain personal information for a longer period of time based on laws or regulations that apply to our business or for other necessary business purposes. Where possible, we aim to anonymize the information or remove unnecessary identifiers from records that we may need to keep for periods beyond the original retention period.

 

Your Choices

You may update or correct information about yourself by contacting us at the contact information provided below. We will respond to your request within a reasonable timeframe. If you have an account with us, you may access, update, or delete certain personal information through your account.

Third Party Links

Our Website(s) may contain links to other websites operated by third parties. We are not responsible for the content or privacy practices of these other websites. We encourage you to review the privacy policies of each website you visit.

International Considerations and Data Transfers

Information collected may be processed outside of the country you are visiting from (where accessing the Website) or where you are receiving Services. Birdseye processes personal information in Canada, the United States, and Serbia. Occasionally, Birdseye uses service providers located in these jurisdictions to process data on our behalf and under our instructions. When transferring your personal information, we take appropriate measures to protect it in accordance with applicable laws and this Privacy Policy.

Updates to This Privacy Policy

We may update this Privacy Policy to reflect changes to our information practices. If we make any material changes, we will notify you by email (sent to the email address specified in your account) or by means of a notice on our Website(s) prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

Contact Information

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Birdseye, 6358 Viscount Rd. Mississauga, ON
Email: privacy@birdseye.ca Phone: (888) 414-6712

Acknowledgment

By using our Website(s), Software, Service(s), and Devices, you acknowledge that you have read and understood this Privacy Policy and agree to be bound by its terms and conditions. If you do not agree to this Privacy Policy, please do not use our Website(s), Software, Service(s), and Devices.