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QC Coordinator

Company Overview:

With a mission to make the world a safer place, BVP Serbia pioneered Remote Facility Supervision in 2011. Today, we serve some of the world’s largest corporations, providing mission-critical security, safety, and operational support 24/7/365. BVP Serbia employs over 400 professionally trained teammates and plans to continue to grow at over 30% each year.

BVP’s well-integrated technology solution allows for seamless integration and collaboration between North American and Serbian teammates. Our strong belief is that any work function that can be digitized, can, and eventually will be operated remotely. BVP, an essential service, is proudly serving other essential services making it recession proof and stable during all economic cycles.

BVP Serbia is headquartered in Belgrade. To learn more about our culture, kindly visit our website www.bvpserbia.com as well as our LinkedIn, Instagram, Facebook pages.

About the Opportunity:

If you are looking for a permanent long-term placement where you will have an opportunity to always see what the world will look like 10 years ahead, join our team today. Taking part in one of the fastest-growing technology companies will enable you to work with a team that values harmony and collaboration. We are looking for positive individuals that can thrive in a fast-paced environment. Our diverse customer base spans multiple industries and will provide you with an opportunity to gain a wide range of experiences.

Responsibilities:

  • Conduct daily and general quality audits of station operations
  • Attend internal meetings and provide quality control support
  • Identify areas of work quality weaknesses and implement improvement steps
  • Analyze frequent mistakes and provide improvement solutions
  • Provide QA for new onboarding customers and existing customers
  • Maintain and update the CRM database
  • Investigate incidents and provide conclusions and solutions
  • Hold trainings and enforce SOP compliance
  • Simplify SOPs and general processes
  • Create detailed quality reports on daily operations
  • Perform other tasks as needed or requested

Requirements:

  • High school degree
  • Experience with Microsoft Office Suite products, including Microsoft Word and Excel skills
  • Possessing strong Integrity, Commitment, Adaptation, Respect and Excellence
  • Strong problem-solving and self-awareness skills
  • Outstanding organizational skills with attention to detail
  • Ability to prioritize and manage a busy and changing workload
  • Results-oriented with a passion for improvement and innovation
  • Excellent English language skills, both written and spoken
  • Advanced computer proficiency
  • Ability to train new onboarding teammates

Employee Compensation Package & Perks:

  • Opportunity to be part of a team of ambitious, talented people with diverse backgrounds and style
  • We are all striving to continuously learn and improve
  • Opportunity to be creative and innovative, we love new ideas
  • Company organized events (football, parties, company hangouts, pancake day, fruit day, lunch day etc.)
  • Monthly FitPass membership 
  • Semi-Annual Performance Review
  • Equity compensation
  • Bonuses for employees with children
  • Dynamic and modern office space including a spacious lounge where employees can relax and enjoy
  • Video games, pool table, darts and foosball

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Job Details:

  • Quality Control
  • Belgrade, New Belgrade
  • Medium Experience, Medium Experience
  • Full-Time
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